This Shipping & Returns Policy
governs the shipping, order
processing, delivery, and return
procedures for all orders placed on
this Website including any sub-domains
thereof ("Website"). The Website is
operated by Croaker Green Inc.
Address: 4110 Caruso St Evans CO
80620.USA (Hereinafter referred to as
"Company").
By placing an order on this Website,
you acknowledge and agree to the terms
outlined in this Shipping &
Returns Policy. Company reserves the
right to modify or update this policy
at any time without prior individual
notice. Any changes will become
effective immediately upon posting to
the Website. Please review this policy
prior to completing your purchase. For
questions regarding shipping or order
status, please contact customer
support at
[email protected].
Purpose of the Shipping & Returns
Policy
This Policy describes the dispatch
times, delivery options, shipping
fees, package handling, international
customs, and return/refund practices
of Company, its parent, subsidiaries,
and brand entities (collectively
referred to as "Company"). It governs
Company's obligations and customer
responsibilities regarding physical
product delivery and product returns.
1.0. Order Processing &
Fulfillment
1.1. Processing Cut-Off Times. All
standard orders placed Monday through
Friday before 1:00 PM EST (excluding
public holidays) begin processing on
the same business day. Orders placed
after 1:00 PM EST, on weekends, or
during recognized holidays will be
processed on the following business
day.
1.2. Verification & Security
Checks. Orders are subject to address
and payment verification prior to
fulfillment. In the event that
additional verification is required,
Company will contact you via email at
[email protected]
or phone. Verification holds may delay
shipment dispatch times.
1.3. Custom & Bespoke Items.
Special orders, customized items, or
pre-order products require additional
preparation time as indicated on the
respective product page. Estimated
dispatch dates for such items are
provided at the time of purchase.
2.0. Shipping Options & Delivery
Rates
2.1. Domestic Shipping Methods.
Company offers several delivery
options within the continental United
States, including Standard Ground
Shipping (3–5 business days), Express
Shipping (2 business days), and
Priority Overnight (1 business day).
2.2. Standard Delivery Rates. Shipping
rates are calculated at checkout based
on package weight, volume,
destination, and selected service
level. Free standard shipping may
apply to qualified orders exceeding
published promotional thresholds.
2.3. Carrier Services. Orders are
fulfilled through reputable national
and international carriers, including
USPS, FedEx, DHL, and UPS. Company
reserves the right to select the most
appropriate carrier for your delivery
based on destination and package
dimensions.
3.0. Order Tracking & Delivery
Confirmation
3.1. Tracking Information. Upon
dispatch, a shipment confirmation
email containing a unique carrier
tracking number and direct tracking
link will be sent to the email address
provided during checkout.
3.2. Signature Requirement. For
high-value packages, Company may
require a physical signature upon
delivery. If no one is available to
sign for the package, the carrier will
leave a notification card detailing
re-delivery attempts or pickup
instructions at a local carrier
facility.
3.3. Address Accuracy. Customers are
responsible for providing complete and
accurate shipping addresses. Company
is not liable for delayed, misrouted,
or lost shipments resulting from
incorrect address details provided at
checkout.
4.0. International Shipping &
Customs Duties
4.1. International Destinations.
Company ships to select international
locations. International shipping
transit times typically range between
5 and 14 business days, depending on
destination and local customs
clearance.
4.2. Customs, Duties & Taxes.
Unless explicitly stated as Delivered
Duty Paid (DDP) at checkout,
international shipments may be subject
to local import duties, taxes, and
customs clearance fees levied by the
destination country. All such
additional charges are the sole
responsibility of the recipient.
5.0. Returns & Exchange Policy
5.1. 30-Day Return Window. If you are
not completely satisfied with your
purchase, you may request a return
within 30 days from the date of
package delivery.
5.2. Return Conditions. To qualify for
a return or exchange, items must be
unused, in their original unworn
condition, and returned in original
packaging with all protective seals,
tags, and documentation intact.
5.3. Return Procedure. To initiate a
return, please contact customer
support at
[email protected]
to obtain a Return Merchandise
Authorization (RMA) and return
shipping instructions. Returns sent
without prior authorization may not be
accepted.
5.4. Refunds & Processing Time.
Once your returned item is received
and inspected at our central facility,
a refund will be processed to your
original method of payment within 3–7
business days. Original shipping
charges are non-refundable unless the
return is due to a defective or
incorrect item delivered by Company.
CORPORATE ADDRESS
4110 Caruso St Evans CO 80620.USA
